Terms and Conditions

Terms of Use and trade

Peticare.co.nz . All rights reserved. Please read these terms of use carefully before using this site.

By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site.

Please review these policies carefully as they are the terms of sale that govern your purchases at the peticare.co.nz. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in peticare.co.nz product warranties. Your placement of an order at the peticare.co.nz Store constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

To learn about peticare.co.nz return and refund policy. Please note there may be limitations on your right to return and obtain a refund for products.


In these terms and conditions “we” and “us” mean Peticare.co.nz , and “you” means you the customer. Words spelt with initial capital letters are defined terms which, for your ease of reference, are set out at the end of the terms and conditions. These terms and conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other terms and conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.


We only sell and ship Products within New Zealand. We will not make deliveries outside New Zealand.


The peticare.co.nz Online Store sells and ships products to end user customers only. For wholesale enquiries please contact us.


By entering a competition with peticare.co.nz you are agreeing to our privacy policy.

You can opt out of digital marketing at any time by unsubscribing from the footer of any of our emails or by emailing us directly at hello@peticare.co.nz

Any competitions run on Peticare.co.nz Facebook or Instagram page are in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. By participating you hereby release and hold harmless Facebook or Instagram from any and all liability associated with this promotion.

Equally, any competitions run on a peticarecare Mailpost landing page are in no way sponsored, endorsed or administered by, or associated with Brevo. By participating you hereby release and hold harmless Mailpost from any and all liability associated with this promotion.

Entrants are providing information to Peticare.co.nz and not to Facebook, Instagram or Mailpost.

Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

To enter a competition you must be:

(a) NZ resident; and

(b) Have a specified New Zealand address for delivery

 No responsibility can be accepted for entries that are not received for any reason.

The winner will be selected at random by a non-biased party. For competitions that are a game of skill: entrants are required to submit a creative entry. Winners will be selected by a panel of representatives of the Promoter who, at their discretion, will select the best answer/s based upon originality, creativity, and adherence to any specified word limit. Chance plays no part in determining the winners. The Promoter’s decision in relation to any aspect of the competition is final and binding on every entrant. No correspondence will be entered into.

The closing date is as specified in each competition, and Peticare.co.nz reserves the right to amend the competition end date at any time.

If you win a competition, we will notify you via email, Facebook Messenger or phone. If we cannot contact you or you do not respond within one week, we reserve the right to offer the prize to another competition entrant.

The prize is not transferable to another person.

No prize or part of a prize is exchangeable for cash, refunds or services.

If an advertised prize is not available, we reserve the right to offer an alternative prize.

Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

Peticare.co.nz reserves the right to amend these rules at any time. We may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.


Between the hours of 9.00am and 5.00pm Monday to Friday.


You may place an Order by either:

1- Filling in the Order Form on Peticare Store Web Site and Clicking the “Submit My Order” button (this facility is available 24 hours a day, 7 days a week);

2 – Telephoning us on 027 3663273 between 9.00am and 5.00pm Monday to Friday, excluding New Zealand public holidays.

3 – If you wish to pay by bank transfer you may place your Order by telephone or at our web store or online. The order number must be used as a payment reference for online banking.

4 – When you place your Order, we will issue you with a Web Order Number. We will do this by email, so it’s important that you fill in your correct details.

5 – By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by email. The Order Confirmation will be effective on sending.

6 – If we cannot accept your Order we will contact you by telephone or email.

7 – Information contained on the peticare.co.nz Store Web Site constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.


1 – Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.

2 – When your Order has been processed, we will process and send out your order.

Payment Methods

Please see Accepted payment method at Phamexa Online Store


Peticare.co.nz Store purchases will include GST. The invoice sent by peticare.co.nz emails or posts to you will include GST.


The peticare.co.nz Store endeavours to offer you competitive prices on current products. We reserve the right to change prices for products displayed at any time. Should peticare.co.nz reduce its price on any product you have purchased (except promotional / special / discount products) within 7 calendar days of receiving your goods, you may contact us on 027 3663273 to request a credit of the difference between the price you were charged and the current selling price. To receive the credit you must contact us within 7 calendar days of receiving your goods.


Estimated shipping time is the length of time it will take us to validate your credit card, assemble the right products and package your order. Delivery time is the length of time it will take for the package to travel from our warehouse to your shipping address. We make every effort to ship your product according to the estimated ship times provided. The estimated ship times are in business days (Monday through Friday) excluding New Zealand public holidays. Estimated ship times will begin the following business day for orders placed and credit cleared after 3.00 p.m.

Although every effort is made to ship your order according to the estimated ship times provided, estimated ship times may change due to changes in supply. If the estimated ship time changes, we will contact you via email and provide a revised estimated ship time estimate.

We encourage you to contact us on 027 3663273 for order status information, given the popularity of some products, We may restrict the number of such items that you may purchase. Any product limit restrictions will be posted on peticare.co.nz web site. This information is subject to change.

Delivery of Your Products

We offers free nationwide shipping for orders over $75 (price including GST). Otherwise, shipping charges would apply. We will not deliver any Products to any address outside New Zealand. The estimated shipment date on your order is based on product availability, payment processing time and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment (or a full authorization, in the case of credit card orders). Orders placed on the weekend or on a New Zealand public holiday will not begin payment processing until the next business day. Business days are Monday through Friday, excluding New Zealand public holidays.

Unless otherwise agreed by us, we will deliver your Products to the ship to address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier will leave a card requesting you to telephone and arrange a suitable time and date for delivery.

We will use our reasonable endeavours to deliver your Products to you within 2-5 working days of the date of issue of your Order Confirmation, however, we do not guarantee that we will deliver within this time frame. If we are unable to deliver your Products to you within 30 days of the date of issue of your Order Confirmation, you will have the option to cancel your Order.

Defective Items

Subject to Condition (see below), if you discover what you believe is a product defect for any products purchased from peticare.co.nz, please contact us. Such a defect, if any, is covered under the terms of your product’s warranty.

The warranty excludes general wear & tear and damage caused, by the product not being used in accordance with its instructions or the care instructions.

This guarantee excludes accidental damage, misuse and or improper transporting and handling. The warranty is void if the original product has been altered in design or colour in anyway. Please refer to the warranty information and other supporting documentation that came with your product.

Proof of Purchase

We will send an Order Confirmation via email if you have included an email address with your order. If you have not included an email address, you will receive an Order Confirmation with your parcel.

Other Terms and Conditions

Peticare.co.nz is not responsible for typographic errors. If a product is listed at an incorrect price or incorrect description due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Peticare.co.nz has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

We reserve the right to change the terms and conditions of sale at Peticare Store at any time. No Peticare employee or agent has the authority to vary any of Peticare Store’s policies or the terms and conditions governing any sale.

Refund policy

When cancelling an order

You may cancel your order or parts of it before the order is dispatched by Peticare. However, once the order is dispatched for delivery you are unable to cancel the order.

Please note that we will recover the credit card & processing fee before applying the refund back to your card.

Peticare.co.nz also reserves the right to cancel your order if:

You have provided an un-authorized credit card

We are unable to process payment on the credit card provided

You provide invalid personal details

The product has become unavailable

You have exceeded the allowed time frame for your layby and have not requested an extension

You have not made payments toward a direct credit or a layby order.

We will notify you via email once your order is cancelled.


Please choose goods carefully as you are not entitled to a refund if you simply change your mind or make a wrong decision.

Peticare.co.nz reserve all rights to deem a claim for return worthy of refund or otherwise.


Goods purchased on www.peticare.co.nz may be returned for an exchange with a receipt within 7 working days of purchase in their original packaging and condition. Goods must be in unused condition in original packaging. We ask that you choose carefully before ordering. Please do not break open packaging that is non-reseal-able if you wish for an exchange or credit on your account with peticare.co.nz.

Please choose sale items carefully as they are non-refundable and non-exchangeable.

Please note that we cannot refund postage and packaging or any other charges incurred from a third party.

Please note if you have been issued with a credit, it is only valid for one year from the date of issue.

We are unable to replace or refund items damaged through improper laundering, so please follow our washing instructions carefully.

Please note that products that have been marked as “Seconds / Factory Seconds”, “Clearance” are none refundable and cannot be exchanged.

Please note that we do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

We want you to be happy, please call us if you need advice.


These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and performance of the Services and there are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract. Subject to Condition below, any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded.

Nothing in the Contract excludes, restricts or modifies any condition, warranty, right or liability implied into this Contract (including any condition, warranty, right or liability imposed by the Consumer Guarantees Act 1993) where to do so is illegal or would render any provision of this Contract void.

Nothing in the Contract shall limit or exclude our liability for death or personal injury caused by our negligence.

Subject to Conditions above, we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

If you are a consumer (as defined in the Consumer Guarantees Act 1993):

(a) and you are acquiring or holding yourself out as acquiring the Products or Services for a business purpose, the Consumer Guarantees Act 1993 will not apply; and

(b) we do not guarantee that repair facilities and spare parts for the Products will be available.


By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may transfer such data, other than credit card details, to other companies in the Peticare group in order to provide you with information from time to time on other peticare.co.nz products and services that may be of interest to you. If you do not agree to our transferring such data to other companies in the peticare group of companies in order to provide you with information on other peticare.co.nz products and services, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. We reserve the right to charge a fee for certain requests.

Your personal information will be collected and used by us in accordance with peticare.co.nz Privacy Policy.


The Contract will be governed by the law of New Zealand. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand. The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions. Neither our failure nor your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

We will not be liable for any loss or damage suffered or incurred by you arising from our delay in fulfilling or failure to fulfil or otherwise discharge any of our obligations under the Contract, to the extent that such delay or failure is caused by any circumstance beyond our reasonable control.


In these terms and conditions:

“Accessory” means any ancillary Product;

“Hardware” means Hardware that is manufactured by or on behalf of Peticare.co.nz

” peticare.co.nz Web Site” means our web site for customers in New Zealand located at www.peticare.co.nz

“PETICARE Nz Warranty” means Peticare standard hardware warranty, the full terms of which are set out below;

“Condition” means a condition contained in these terms and conditions;

“Contract” means these terms and conditions together with your Order;

“Hardware” means any Product;

“Invoice” means the invoice issued by us to you showing the price of the Products and which your proof of purchase is;

“Order” means an order placed by you in accordance with these terms and conditions;

“Order Confirmation” means the order confirmation issued by us to you indicating acceptance of your Order;

“Order Form” means the electronic order form on the peticare.co.nz Web Site;

“Product” means any product listed on the peticare.co.nz Store Web Site which we agree to supply to you on these terms and conditions;

“Return Materials Authorization Form” means the form issued by us to you for the return of Products;

“Services” means any services relating to Products (including without limitation warranty and telephone support services) that we agree to supply to you on these terms and conditions;

“Web Order Number” means the order number issued by us to you;

“Working Day” means any day other than a Saturday, a Sunday or a public holiday in New Zealand.

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