Privacy Policy
Your privacy is important to peticare.co.nz. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.
Collection and Use of Personal Information.
Personal information is data that can be used to uniquely identify or contact a single person.
You may be asked to provide your personal information anytime you are in contact with peticare.co.nz or a peticare.co.nz affiliated company (e.g. Courier Company or Supplier). Peticare.co.nz and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.
Here are some examples of the types of personal information peticare.co.nz may collect and how we may use it.
What personal information we collect
When you register at peticare.co.nz, purchase a product, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information. When you share your content with family and friends using peticare.co.nz products, send gift certificates and products, or invite others to join you on peticare.co.nz forums, peticare.co.nz may collect the information you provide about those people such as name, mailing address, email address, and phone number.
How we use your personal information
The personal information we collect allows us to keep you posted on peticare.co.nz latest product announcements, product recalls, and upcoming events. It also helps us to improve our services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.
We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with peticare.co.nz, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve peticare.co.nz products, services, and customer communications.
If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
Cookies and Other Technologies
Peticare.co.nz website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and click stream data.
We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole. Peticare.co.nz may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the peticare.co.nz website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we belive may be of interest to you.
You can Opt-out of targeted advertising at anytime
You can opt out of our email marketing by clicking the ‘unsubscribe’ link in the footer of any of our emails or send us an email to hello@peticare.co.nz.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
Disclosure to Third Parties
At times Peticare.co.nz may make certain personal information available to strategic partners that work with peticare.co.nz to provide products and services, or that help peticare.co.nz market to customers.
Protection of Personal Information
Peticare.co.nz takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Peticare.co.nz online services such as the Peticare.co.nz Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Chrome, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
When you use some peticare.co.nz products, services, or applications or post on a peticare.co.nz forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Integrity and Retention of Personal Information
Peticare.co.nz makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Access to Your Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at www.peticare.co.nz. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if peticare.co.nz is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made to the regional Privacy email addresses.
Peticare.co.nz Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to peticare.co.nz employees and strictly enforce privacy safeguards within the company.
Privacy Questions
If you have questions or concerns about peticare.co.nz Privacy Policy or data processing, please contact us at hello@peticare.co.nz
Returns policy
We are happy to return or exchange any product*† returned within 7 days of purchase, as long as it is returned in its original state, unused and in original packaging. Please note that proof of purchase is required. Please note any purchases made in our outlet store are subject to a specific returns policy; see outlet returns policy below†
All items must be sent directly to us – we will provide you with the physical address of our store, if returns are approved.
Returns freight cost are customer’s expense.
Returns and/or exchanges for products ordered or change of mind returns will be at the cost of the customer. This includes courier/postage fees for return products and courier/postage fees for parts sent from us as an exchange (this condition does not apply to faulty products). Please note that we do not offer refunds.
Shipping Charges
Our shipping charges are subsidized, If you have changed your mind about a purchase, we have the right to:
– Deduct Credit card fees and administration fees (if any)
– Packaging Fee, this fee is paid to the courier to accept large items . Those fees will not be refunded / credited if the item is shipped.
– Courier charges, we will return the full cost of the freight (true cost). This also applies to orders over the value of $100 where shipping has been fully subsidized.
Please note we do not exchange or accept products purchased on special or that are end of line, so we ask that you choose carefully.
The cost of shipping the product back to us will be at your cost
